Return/Exchange Policy

Unworn or defective merchandise may be Exchanged for a store credit within 14 days of the original purchase date. Please Contact Us with details of the merchandise to be exchanged prior to sending the item back. To complete an exchange online, the merchandise must be returned and a new order can then be placed online. In store, we will happily exchange items in a single transaction. All merchandise must be returned in the original packaging with tickets attached. Merchandise marked "clearance" or "final sale" cannot be returned or exchanged.

Return shipping costs are to be covered by the customer; however, Obsessions will cover the return shipping costs if the return is a result of our error (e.g. you received an incorrect item). Please visit our “Contact Us” page to provide details of the merchandise prior to returning the item.

Obsessions retail store locations will accept Exchange Only of merchandise purchased online at within 14 days of the original purchase date. All merchandise must have original packaging and must be accompanied with the invoice. Merchandise sold as "clearance" or "final sale" cannot be exchanged.

We do not offer exchanges on Bridal Jewlery including tiaras, hair accessories, brooches and evening bags. Due to hygiene reasons items such as earrings and some seasonal items are not applicable for an exchange. Please choose your items carefully.

Original shipping and gift packaging charges are non-refundable. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).